Prerequisites: Your domain must be pointed to our servers and propagated before SSL can be issued.
Automatic SSL Provisioning
Our platform provisions Let's Encrypt certificates automatically. Follow these steps if it has not appeared after initial deployment:
- Point DNS correctly: Ensure your domain's A/AAAA records point to our server IP. Propagation can take up to 30 minutes.
- Clear path for challenges: Ensure no CDN/proxy is intercepting ACME HTTP challenges (
/.well-known/acme-challenge). - Trigger verification: Visit the domain via HTTP once to trigger on-demand verification.
- Wait for issuance: Certificate should install automatically within 2–5 minutes.
- Remove redirects temporarily: If still pending, purge any 301 forcing HTTPS temporarily and retry.
Troubleshooting Common Issues
| Issue | Solution |
|---|---|
| DNS not pointing | Use dig or nslookup to confirm correct IP |
| Challenge blocked | Disable maintenance plugins or rewrite rules blocking /.well-known |
| Rate limits hit | Multiple failed attempts may hit Let's Encrypt limits; wait an hour and retry |
Still having issues? Contact support with your domain name and recent changes.