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Our specialists are available to help with domains, hosting, DNS, billing, migrations, and enterprise solutions.
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Frequently asked questions
Quick answers to common questions.
Log into your current registrar's control panel, navigate to Domain Settings, and look for "Authorization Code" or "EPP Key." Click to request the code — it will be sent to your registered email address.
Most domain transfers complete within 5–7 days. This depends on your current registrar's release timing and registry processing. You'll receive email updates throughout the process.
After your domain is transferred, you can manage DNS records from your iTec dashboard. Navigate to Domains → Select your domain → DNS Management to add, edit, or remove records.
Log into your iTec dashboard, go to Domains → My Domains, and click "Renew" next to the domain you want to extend. You can renew for 1–10 years at a time.
Enterprise customers get a dedicated account manager, customized SLAs, and volume domain rates. You can reach out directly via [email protected] or call +250 788 620 612, or click below to submit your requirements.
Why contact iTec?
Enterprise-grade support backed by real experts.
Expert Engineers
Certified specialists with deep domain and infrastructure expertise.
Fast Response
Replies within 2 hours on average for all support channels.
Global Infrastructure
Enterprise-grade hosting across 9 data centers worldwide.
Secure Communication
All support requests are encrypted end-to-end for your privacy.
Customer Satisfaction
Rated 4.9/5 by thousands of satisfied customers.
Dedicated Support
Real humans, not bots. Personalized help for every request.